Telesales SIP
An outbound telesales portal wired straight into SIP trunk providers, built for teams dialling at volume.
- Sector
- Telecom
- Scope
- Agent portal · SIP integration
- Users
- Telesales agents · Supervisors
- Status
- Shipped
A telesales floor is bottlenecked on the seconds between calls. Every one spent finding the next number, waiting for a dial tone, or writing a note into a second system is a call not made.
We built the agent portal around that: batch dialling, call routing, answering-machine detection, and call notes saved on hangup — so an agent moves to the next conversation without leaving the screen.
The agent portal, the dialler, and the supervisor view over the queue.
Discovery before specification
Before a feature was specced we watched people do the job it replaces. The spec usually changes after that, and it is cheaper to change it then.
A shared channel, not an account manager
The client had a channel with the engineers writing the code, and a standing invitation to the morning standup.
Something on staging every week
Work was judged by using it rather than by reading a percentage. Two-week plans, re-planned on Fridays, so a wrong assumption cost a sprint instead of a quarter.
Reviewed, tested, handed over
Every change was read by a second engineer before it merged. Tests, a README and a recorded walkthrough came with the handover.